rm100k
1. Introduction and Scope
This Privacy Policy describes how rm100k collects, uses, and protects the personal information of users within Malaysia. By using our services, you agree to the practices described in this document.
This policy applies solely to the rm100k platform. It does not apply to third-party websites, external payment gateways, or affiliate sites you may visit after leaving our domain. We encourage you to read the privacy policies of any third-party service you interact with.
2. Personal Information We Collect
To provide a secure and compliant gaming experience, we collect the following categories of data:
Account and Identity Data
Information provided during registration to establish your account and ensure you meet our eligibility criteria.
Verification Documents
Government-issued identification and residency proof used to verify your identity and age in accordance with regulatory standards.
Payment Data
Details necessary to process deposits and withdrawals. We utilize secure methods to handle this sensitive information.
Gaming and Transaction Activity
Records of your deposits, withdrawals, games played, and betting history to monitor account activity and prevent fraud.
Technical and Device Data
IP addresses, browser types, device identifiers, and operating system details to optimize performance and detect multi-accounting.
Support Communications
Records of your interactions with our support team via the available channels on this site.
3. How We Collect Data
We gather information through three primary methods:
- Directly from you: When you register an account, submit KYC documents, or contact support.
- Automatically: Through cookies and server logs when you navigate our platform.
- From partner providers: Through our partner payment providers and security services that verify transaction legitimacy.
4. Why We Use Data
Your data is processed for the following legitimate purposes:
- Account Management: Creating and maintaining your user profile and providing platform access.
- Financial Processing: Handling deposits and ensuring the secure payout of winnings.
- Verification: Confirming your age and identity to prevent underage gambling.
- Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts by a single user.
- Personalization: Tailoring the user experience based on your preferences.
- Legal Compliance: Fulfilling legal obligations required for gambling operators in Malaysia.
- Marketing: Sending promotions and updates, but only if you have explicitly provided your consent.
5. When We Share Data
We do not sell your personal information to third parties. We only share data with:
- Service Providers: Payment processors, identity verification services, and technical infrastructure providers essential for platform operation.
- Legal Authorities: When required by law to comply with a judicial proceeding, government request, or regulatory investigation.
6. How We Protect Data
We implement robust security measures to safeguard your information:
- Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
- Access Control: Internal access to personal data is strictly restricted to authorized personnel on a need-to-know basis.
- Payment Isolation: Sensitive payment details are handled through isolated, secure environments to minimize risk.
- Monitoring: We continuously monitor our systems for unauthorized access or unusual patterns of activity.
7. Cookies and Tracking
We use cookies to enhance your experience, remember your settings, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on the nature of the data, you have the following rights:
- Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
- Deletion and Portability: You may request the deletion of your data or ask for it to be transferred to another service.
- Objection and Withdrawal: You can object to specific processing activities or withdraw your consent for marketing at any time.
To exercise these rights, please contact our support team via the channels available on our Support page.
Note: Please be aware that even after an account is closed, we are required to retain certain transaction and identity data to comply with gambling regulations and anti-money laundering laws.
9. How Long We Retain Data
Personal data is retained for the duration of your active account relationship with us. Following account closure, we retain necessary information for the timeframe required by applicable law in Malaysia to meet regulatory and auditing requirements.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our terms.
Parents or guardians who believe a minor is using our platform should report the account immediately through our Support channels.
11. Cross-Border Transfers
To ensure high availability and security, some of our service providers may operate outside of Malaysia. In such cases, we apply appropriate safeguards to ensure your data remains protected and handled in accordance with our privacy standards.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed about how we handle their data.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official communication channels listed on our Support page.