rm100k Payments Guide

How the cashier works

All financial transactions on the platform are managed within a single, integrated cashier area. Your account balance is held in MYR and displayed using the RM symbol throughout the site. This ensures clarity and consistency for all users across the platform.

When moving funds, deposits are processed through your chosen provider, while withdrawals function as review requests. Instead of an automated transfer, a withdrawal request is submitted to our team for verification to ensure all security protocols are met before the funds are dispatched to your designated account.

Payment method categories available in Malaysia

How to deposit

1. Access your account

   Begin by performing a login to your secure member area using your credentials.

2. Open the cashier

   Navigate to the cashier section from the main menu or account dashboard to view your current balance.

3. Choose your method

   Select one of the available payment method categories that matches your preferred way of paying.

4. Enter the amount

   Specify the amount of RM you wish to add to your account, ensuring it aligns with your budget.

5. Confirm the transaction

   Complete the authorization within your payment app or on the redirected provider page to finalize the movement.

6. Verify your balance

   Return to the platform and check your balance. If it does not update, please contact our support team.

How to request a withdrawal

1. Complete verification

   Ensure your identity has been verified by the platform to enable the withdrawal function in your account.

2. Check active bonuses

   Visit the promotions page to ensure any active bonuses are settled or wagering requirements are met.

3. Navigate to cashier

   Open the cashier and select the withdrawal or payout option from the available menu.

4. Select payout method

   Choose the method where you wish to receive your funds, ensuring the details are accurate.

5. Submit the request

   Enter the amount you wish to withdraw and submit the request for our team to review.

6. Track your status

   Monitor the transaction status within your account history until the request is marked as completed.

Account verification and first payouts

Account verification, often referred to as KYC, is a standard process where the operator confirms the identity of the player. This is a requirement for all regulated platforms to prevent underage gambling and ensure the integrity of the gaming community.

Verification is typically conducted only once. Once your identity is confirmed, you will not need to repeat the process for every single withdrawal. During this stage, we generally request a clear photo of an official government-issued ID, a document showing your current residential address, and proof that the payment method used is registered in your name.

Why a withdrawal might be delayed

While we strive for efficiency, certain factors can slow down the payout process. Common reasons include:

• Verification Pending: Your identity documents may still be under review. You can speed this up by ensuring your uploads are clear.
• Active Bonus Present: If you have an active promotion, it may need to be completed first. Check the promotions terms.
• Method Mismatch: The payout method differs from the deposit method or account name. Please use your own account.
• Incorrect Details: A typo in your account number or name can cause delays. Double-check your cashier settings.
• Recipient Checks: The receiving bank or e-wallet may perform their own security checks which are beyond our control.

If you are concerned about a request, please contact customer support. Please have your User ID and transaction reference number ready for a faster resolution.

How currency and amounts are displayed

The platform operates using MYR as the base currency, and you will see the symbol RM used for all balances, deposits, and withdrawals. This ensures there is no confusion regarding the value of your funds.

In cases where a chosen payment method operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you at the moment of confirmation in the cashier is the active amount that will be credited or debited.

Staying in control of your deposit budget

Managing your funds is a key part of a healthy gaming experience. We provide account tools that allow you to set deposit limits, helping you stay within a predetermined budget. These limits can be configured within your account security or profile settings.

Note that requests to decrease your limit typically take effect faster than requests to increase it. We strongly recommend deciding on your budget before you open the cashier, rather than making decisions during a gaming session. For more information, please visit our responsible gaming page.

Protecting your funds and account security

Your security is our priority. We encourage all players to use the security options provided within the site, such as strong passwords and two-factor authentication where available. Always keep your payment details and account credentials confidential.

Only perform transactions through the official cashier on this domain. Treat any message, email, or call asking you to transfer money to an external account or a different website as fraud. We will never ask for your password via chat or email.

Frequently asked questions